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Help & Support

Need a hand with IWasThere.fm? Email us and we'll get back to you as soon as we can. Below are answers to the questions we hear most often.

Contact: support@clearcontracts.io

How do I log a concert?

Search for a show by artist, city, and year range, then tap "I was there" to save it to your history. You can add a rating, notes, and any openers or extra performers to the entry.

Where does the concert data come from?

Concert listings come from setlist.fm, which we use as the source of truth for real show data. Artist images and metadata come from Spotify. If a show or detail looks wrong, email us and we'll help.

How do I make my profile public or private?

You control your profile visibility and the visibility of individual concert entries in the app. Public profiles and public entries may appear to other users in feeds, attendee lists, and shared profile pages. Private profiles and entries are not intended to be publicly listed.

How do I manage my subscription?

Premium subscriptions are billed through the App Store. You can view, change, or cancel your subscription anytime from your App Store account settings, or through the management link in the app when available.

How do I delete my account or my data?

You can edit or delete much of your information directly in the app, including profile details, follows, festivals, and logged concerts. To request full account deletion, data export, or correction, email support@clearcontracts.io and we'll handle your request.

I found a bug or have a feature request

We'd love to hear it. Send the details to support@clearcontracts.io, and let us know your device and app version so we can help faster.

Still need help?

Reach us anytime at support@clearcontracts.io. The service is operated by Clear Contracts, Inc. For privacy-specific requests, see our Privacy Policy.

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